Learn Everything in 5 minutes or less!
Log-On to your computer
You will see your new recovery theft prevention security screen. Your computer log-in user name and password are unchanged. If you did not have a password before, you might see a new password dialog box asking for one. Just leave the password field blank, and push OK.
FrontDoorSoftware Customer Log-On
Select Customer Log In above. You will see the tabs listed below and see the Installed/Last Connection Time filled in with a date and time. (If it shows Uninstalled, please see note below. )
| Traveling? New cell phone, or email? Change and update your recovery information displayed on your FrontDoorSoftware recovery display box anytime. | |
| Want to send a message to one or all your computers right to the boot-up screen where people are sure to see it? With the SEND MESSAGE tab you can send text messages and custom TALK messages through the computers. You can also globally change recovery information. | |
| Asset management tool - Enter equipment type, model number, serial number, location, inventory numbers, lease dates, etc. We automatically collect the OS and MAC address.. All this info can be exported to an excel file. | |
| Computer missing? You can do 6 things! Blast a THIS COMPUTER IS STOLEN OR MISSING to the monitor, enter a 1-50 character lockdown code that you can create to help protect your info, send a 'heartfelt' TEXT message to the thief and send our our standard TALKING "HELP THIS COMPUTER IS STOLEN" message. (If enabled, this message repeats when you check and update the stolen box). Using other tabs, you can also update your ownership recovery information (Recovery Display tab), try to track it's location (MAP/TRACK tab), and you can create your own TALK message to send to the thief (TALK/MEDIA tab)! | |
| The media section is available for Windows XP and Vista. You can use this tab or the SEND MESSAGE tab to TURN ON your standard prevention start-up message (announces once), and your standard stolen message (repeats when you check the stolen box). You can even create your own messages. Send TALK message to one or more of your computers at once. You can even use this feature to turn all your computers that are on in a building into a Mass/Communication Alert system (for ex. FIRE, LOCKDOWN, etc..). | |
| We capture all sorts of information to help give you clues as to where your missing computer is communicating from. Powered by SkyHook, we provide a hybrid positioning system combining the benefits of GPS, Cell Tower triangulation and Wi-Fi positioning. Once the laptop communicates to our recovery center, pinpoint the location on Google Maps!! | |
| Change your owner address or phone number info. You can also change your account email and password that you use to sign into your account. Make sure your email is an active account in case we need to notify you. | |
| Owners can allow users or employees to edit selected fields (for example, change hotel recovery info as they travel). Users can sign-in using the 'Assigned To Sign-In" logon screen.(This appears below the Owner-login screen after you select the owner-login button on our www.frontdoorsoftware.com website. If your Users are admins, use our Email-Install feature to protect all your user laptops at once! | |
| Help with questions, passwords and firewalls. You can also email us at techsupport@frontdoorsoftware.com or call us at 303-670-8800 8:30a-4:30p MST. |
Note: If you see UNINSTALLED: If you see the words “Not Installed’ please RESTART your computer, and check again. If it still states “Not Installed”, a firewall may be blocking the initial installation. Please turn off your firewall, or you can call us at 303-670-8800 8:30a-4:30p MST or email techsupport@frontdoorsoftware.com and we can fix it in just a couple minutes. Take a couple minutes to register your equipment information, and test your STOLEN and LOCK screens so you know how it works.